SHIPPING

Alex Perry offers complementary shipping on all national orders; and international orders over $500.00. International orders under $500.00 will be charged a $50.00 shipping fee. All orders ship DDP from our warehouse in Australia via DHL Express.

Orders are processed within 48 hours after placing your order, excluding all public holidays and weekends.

Please allow to 7 to 10 business days for international deliveries.

Please allow to 1 to 3 business days for national deliveries.

Depending on the value of goods, you may be requested by U.S. Customs Border Protection to provide your social security number (SSN). The purpose is for tax administration by the U.S. government. This information should be provided to the carrier (DHL) when prompted.

RETURNS

If you wish to return any item(s) from your order you must obtain approval from our customer care team within 7 days of delivery.

Returns are accepted at the cost of the customer, including both freight and duties & taxes.

Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted. Alex Perry will not be held responsible for any missing returns or items whilst in transit. All Sale merchandise is considered final sale and may not be returned or exchanged.

If an order is refused at the time of delivery, the receiver will be responsible for the original shipping charges, including freight, duties, and taxes; as well as the costs associated with the return.

If your return has been approved in accordance with the above requirements, the payment method used to process the original transaction will be used to process the refund. Please note items returning from outside Australia may incur additional costs in the return process.

Please note that we may not refund item(s) that are sent without any return paperwork or communication with our customer care team.

Item(s) received outside of the specified returns period will not be accepted.