All orders ship from our warehouse in Australia via DHL Express.

Orders are processed within 3 business days after placing your order, excluding all public holidays and weekends.

Please allow to 7 to 10 business days for international deliveries.

Please allow to 1 to 3 business days for national deliveries.

Depending on the value of goods, you may be requested by U.S. Customs Border Protection to provide your social security number (SSN). The purpose is for tax administration by the U.S. government. This information should be provided to the carrier (DHL) when prompted.

If you wish to return any item(s) from your order you must obtain approval from our customer care team within 7 days of delivery.

Returns are accepted at the cost of the customer, including both freight and duties & taxes.

Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted. Alex Perry will not be held responsible for any missing returns or items whilst in transit.

If your return has been approved in accordance with the above requirements, the payment method used to process the original transaction will be used to process the refund. Please note items returning from outside Australia may incur additional costs in the return process.

Please note that we may not refund item(s) that are sent without any return paperwork or communication with our customer care team.

Item(s) received outside of the specified returns period will not be accepted.

If you would like to exchange an item for another size or a different style, please contact our client advisors directly at enquiries@alexperry.com.au with details of your request. Only full priced items are eligible for exchange. Sale items are not eligible for exchange.

Alex Perry uses reasonable endeavours to ensure that all details, descriptions and prices which appear on the Site are accurate however, errors may occur. If Alex Perry discovers an error in the price of any Goods that you have ordered, we will notify you immediately and offer you the option to reconfirm your Order at the correct price or to cancel your Order. In the case that we cannot get in contact with you, we will cancel the Order and refund you in full. The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice. If an order sent from Alex Perry to the customer is not delivered for any reason including due to fault of the courier or delivery service, Alex Perry must, subject the original conditions applicable to acceptance of the Order:

(a) replace the item;

(b) refund the customer in full, or

(c) issue a credit note for the full amount.

All international and national orders are sent with DHL Express.

Alex Perry will work to dispatch the Goods the subject of your Order as soon as possible after acceptance of the Order and will notify you by email with the tracking number of consignment as soon as one is available. Orders are processed Monday – Friday, excluding public holidays. Once Goods have been dispatched, the delivery address cannot be changed so please ensure you have provided the correct details. Deliveries cannot be made to Post Boxes or Parcel Lockers. If you provide a business address for delivery, please specify the name of the business. Please ensure the delivery address is attended between business hours as all deliveries of Goods require a signature upon receipt of delivery. If no one is available to sign for a delivery, DHL will leave an “attempted delivery” card.

Alex Perry provides full refunds for Goods purchased online if the Goods:

(a) are faulty, not of acceptable quality, or unsafe; or

(b) do not match the description of the Goods given on the Site or given to you by any Alex Perry representative.

Goods that are damaged by you, or showing wear and tear are not faulty.

If you believe Goods purchased by you are faulty or do not match the description given by Alex Perry, please contact one of our client advisors at enquiries@alexperry.com.au.

To make contact one of our client advisors or otherwise communicate with the Alex Perry team, please use the following contact details:

Alex Perry
Level 1, 98 Riley Street
Darlinghurst NSW 2010
Australia
Phone: +61 2 9368 1008
Email: enquiries@alexperry.com.au